DAVID J. SIMONELLI
719 N.E. 36th Street, Oakland Park, FL 33334, (954) 568-0980 e-mail: [email protected]
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Seek a position utilizing my information systems knowledge,
strong interpersonal skills, and customer service
expertise.
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SUMMARY OF QUALIFICATIONS
Ø Bachelor of Science in Business Administration, Management Information Systems; Bowling Green State University, Bowling Green, OH; May, 1986.
Ø 1 year of phone support helping customers access the internet and send/receive e-mail across various operating systems, browsers, e-mail packages, etc.
Ø 9 years experience selling, consulting, installing and supporting various software and hardware platforms to residential, business and government clients. 24 years experience with personal PC (my 1st PC’s OS was CPM).
Ø Strong interpersonal skills developed from dealing with an extremely diverse client/employee base in either a management or sales position.
Ø Proficiency in Windows 3.1, ‘9x, NT, 2000, ME, MacIntosh, TCP/IP, Internet, Web Page Design, DOS 2.2-6.0. Begun studying for the Window 2000 MCSE.
Ø Installed, trained and supported clients on a wide range of industry standard office suites, general accounting programs, desktop publishing.
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LEVEL II TECHNICAL SUPPORT ENGINEER
Ø Supported subscribers of the Road Runner High Speed Data Service, to access the internet and send and receive email.
Ø Lead technician on my side of the, supported 25 other technicians on the floor to resolve more difficult issues.
Ø Maintained perfect quality scores for the last 6 months and have very consistently maintained the lowest average call handle time on the floor.
Ø Worked the Road Runner Nation Operations Center to help diagnosis and pinpoint troubles in the network.
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INFORMATION SYSTEMS ACCOUNT MANAGER
Ø Managed all information system needs for over 50 automobile dealerships.
Ø Increased market share 25% in five years in a territory that previously was losing clients.
Ø Analyzed business performance for all departments, verse industry standards, and made recommendations (both computerized and non-computerized) to improve profitability, efficiency, C.S.I., employee satisfaction, etc.
Ø Marketed all necessary hardware, software, and support as clients required. Achieved quota five out of five years and attained President’s Club twice (Top 10% of sales force).
Ø Improved Customer Satisfaction from 86% to 95% in one year of tracking.
Ø Designed system configurations based on in depth personal interviews, analysis of old systems, and present company objectives.
Ø Negotiated all new sales, coordinated with leasing companies for credit approval, and ensured a smooth transition to new information system.
Ø Conducted weekly meetings with Automotive Forms Sales Representatives to increase teamwork between divisions and maximize sales and profitability.
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WORK HISTORY
Technical Support Engineer, The Answer Group, 1999 - Present
M.C./Disc Jockey, Self employed, 1996 - Present
Information Systems Account Manager, Reynolds + Reynolds, 1991 - 1996
Sales, Hardware & Software Install., Training, Repair, Partner-Alpha Computer Systems, 1989 - 1991
General Manager, Aamco Transmission, 1986 - 1989